The Solution

Still, the greatest return on investment for the bank came in the form of peace of mind that all the bank’s printing needs are being met. Using automated managed print software, Marco remotely monitors toner levels and can automatically send toner to BankVista before the toner is empty. This automated functionality also signals potential service issues and can have them resolved before the staff at BankVista even notices.

BankVista knows that the print environment has been created and continues to be maintained with the company’s business goals and customer service expectations in mind. The Marco team first determined the types and number of printers the bank needed based on its workflow and customer service goals. Using that as a guide, Marco recommended both the type and location of printers to achieve results.

The results and ongoing return on investment is at the fingertips of BankVista’s leadership team. Marco’s comprehensive reporting system allows BankVista to see how much each printer is being used and quickly assess areas of over- and underutilization.

“Marco provides awesome service with experienced employees that are both fun to work with and knowledgeable,” Peterson said.

Downtime and lost productivity are no longer concerns with Managed Print Services. “We do not need to think twice if we need any maintenance done on the copiers or printers,” Peterson said. “The service techs are here the same day. We never have a problem with not getting a response or resolution on the same day.”