The Solution

Marco now remotely monitors and manages printers at MidCountry’s 25 branch locations and five other business offices. “We have one number to call to service 70 percent of our machines,” said Pete Bye, support network manager for MidCountry, a federal savings bank with locations in Minnesota and Southern Illinois. “That right there is an incredible advantage.”

Bye estimates that the move to Marco’s Managed Print Services reduced the bank’s downtime by 30 percent. MidCountry received additional savings by calling on Marco’s expertise in right sizing the company’s print environment at each of the locations and leveraging its purchasing power of toner.

The savings stack up by lowering overhead costs of billing and tracking multiple vendors. “Marco’s Managed Print Services program cut MidCountry’s number of vendors for printers, copiers and fax machines in half,” Bye said. That saves staff time and allows Bye and other employees to focus on core business responsibilities, rather than maintaining printers.

“We’ve brought our corporate costs down significantly,” Bye said.

Marco’s Managed Print Services delivers all of MidCountry’s printing needs for one affordable and predictable monthly cost. The bank receives the latest in printer technologies, supplies management, on-demand expert repair and maintenance support as well as regular reports to monitor activity.

Bye no longer worries about receiving unexpected and often costly service bills. All maintenance and service are provided as part of MidCountry’s monthly fee. From past experience, Bye knows that translates into significant bottom line savings.

MidCountry leaders use Marco’s Recurring Business Review (RBR) reporting tools on device, supply and service utilization to evaluate their print activity by department. “At anytime, I can see a snapshot of what our use is and make adjustments as needed,” Bye said.

The highs and lows of print activity are no longer an issue. Managed Print Services allows MidCountry to better manage peaks, easily expand its capacity and spread any increase in cost of print operations over time. “It’s much easier to pay for $2,000 over time versus up front or at the end of a contract,” Bye said.