Seriously responsive support. Because the nature of business is change.
You've purchased just the right phone system for your needs. Our installation team got you up and running without a hitch. And now it's time to get down to business. But, there's just one thing. Your business hours have changed which means your auto messaging needs to be tweaked. And, that's also going to impact your queue timers. And, because you're also reorganizing sales, those ring groups might have to be adjusted....
Change happens. If it didn't, your business couldn't grow. That's why we are here with the support when you need it.
Best-in-class post-install support.
It's pretty common for a system to need minor adjustments after an install. But, what's not common is for a technology provider to staff a team of engineers dedicated solely to post-install serviceâ€”which is separate from our everyday support desk. We do it because we want to ensure your minor tweaks get major attention. They do. In fact, our live answer call rate hovers around 98%. More often than not we're able to answer a call and resolve the issue within an hour. That's something most other technology providers simply can't do.
Unlimited support desk assistance.
As part of our Managed Voice Services, you'll also receive unlimited support desk assistance, should you ever have questions or issues down the road. Our Support Desk is staffed with people who know your technology inside and out. If you need help with a phone or data issue, we can securely access your network remotely to help resolve the issue right away. If the issue can't be resolved over the phone or remotely, we'll send one of our experienced engineers on-site to resolve the problem as quickly as possible.
Over 600 certified systems engineers and technical representativesÂ are ready and waiting.
All of Marco's services include remote maintenance from our dedicated managed services team and on-site maintenance from overÂ 600 certified systems engineers and technical representatives.