Chris Darr
Contact Center Automation Trends
Have you ever had this happen to you? You bought something from a retailer, and somewhere along the way, your order…
Contact Center as a Service: 101
If you want your customers to talk about your business to others, treat them well. But if you really, really want t…
Is Your Office Phone System Keeping Up?
For many of us, it’s hard to imagine going just one day without our smartphones, and our ability to make and receiv…
4 Benefits of Telecom Services Most Businesses Want
For businesses, timely and reliable communication within the organization and with customers is a critical part of …
How To Improve Collaboration With Unified Communications Tools
What’s largely responsible for most workplace failures? 86% of employees and executives would tell you it’s poor co…
Alternatives to Mitel MiVoice Office 250
You ever fall in love with a car you’ve gotten really comfortable with? You probably know that better models are ou…
VoIP vs. UCaaS
These tools are often discussed as if they’re almost identical. They’re not, but because UCaaS includes VoIP callin…
Mitel and Microsoft Teams Users Just Got Some Shiny New Features
Wish Microsoft Teams integrated better with legacy phone systems? If you’re also a Mitel user, there’s good news…
![Contact Center vs. Call Center Explained [Infographic]](https://www.marconet.com/hubfs/Marco-Contact_Center_vs_Call_Center_Graphic.png)
Contact Center vs. Call Center Explained [Infographic]
I don’t know why we technology folks love to use multiple words to mean the same thing, but we do, especially as it…