Case Study: Managed Print Services is a Must for this Finance Corporation

No doubt about it, time is valuable. This is especially true for business owners, IT directors, purchasing specialists and office managers. When it comes to keeping a business going, you're the go-to individuals. And when it comes to printers, copiers, scanners and fax systems, keeping them working is priority number one. But there's more to it than that. Imagine having the following: 

• Toner ordered and shipped before you run out
• Access to experts when you need support
• Maintenance technicians available
• Custom data on print device performance 
• A cost-effective approach to managing your print fleet

This is all possible with managed print services. Our philosophy is to have our customers print and copy, and we handle the rest. Here's one customer's experience:

Heights Finance Corporation and Managed Print Services

Prior to working with Marco for their managed print services, Heights Finance Corporation had a print provider that left them frustrated. With 250 printers and 130 locations spanning six states, they needed a print provider who could make print management easier, not harder.

With a fleet consisting of multifunction devices, desktop printers and scanners, Heights Finance Corporation needed all their devices to enable their employees to complete work without interruption or delay. 

Giving all employees an easy way to access a help desk for assistance whenever print issues came up was a big help. A quick call resolves most user issues – and if it can’t, a technician is dispatched to the correct location. 

Budgeting for Managed Print Services

Managed print services provide unique insight into the usage of each printing device, as well as a comprehensive look at your organization’s printing habits as a whole. This makes it possible to budget whichever way works best for your business. Budgets can be broken down by department, location and/or device. Some customers designate specific budget areas, and others focus on budgeting for the company as a whole. 

Operation, Insight & Reporting

In addition to budgeting, Heights Finance Corporation found it beneficial to view the history and maintenance needs of each machine in their fleet. Kelli Zaremba, Branch Support Purchasing Specialist, said, “Knowing what’s going on with each machine helps me to be more proactive than reactive. That’s been key for us.” The detailed history helps identify which machines need to be replaced, repaired or moved to a lower-traffic print area within the organization. 

For Kelli Zaremba, managed print services have always been essential to Heights Finance's operation. With 130 branches spread across Illinois, Indiana, Kentucky, Missouri, Tennessee and Wisconsin, managed print services are the best, most efficient way to keep an eye on all of their print devices and optimize them across all offices. It gives her control over the support, maintenance and supply inventory in each office, without having to be in over one hundred places at once.

What Marco provided, above and beyond other providers she worked with in the past, was a proactive approach to the management of their print fleet. The print management software used to monitor the activity and maintenance on each device – and the routine review of this data – gave Kelli what she had been missing. She said, “I would recommend Marco for Managed Print Services again and again.”