January 21, 2015
When the printers, copiers and multifunction devices in your office require service, there is no better feeling than having the full support of a qualified vendor. Working with a managed print services firm that has a fully trained and certified staff of sales specialists and technicians means the difference between getting the right equipment and support, and being left out in the cold in your time of need.
Vendor and individual certification programs exist to provide benefits to all parties involved in the sale, operation and maintenance of printers and copiers. Whether your company is looking to upgrade its copier/printer or requires service on existing devices, it is important to work with a managed print services firm that is committed to providing effective service.
Vendor Certifications
Marco strongly believes in the value and benefit of vendor certifications. Vendors such as HP, Konica Minolta and Canon offer service providers programs that allow them to become certified product vendors. This ensures providers are knowledgeable and capable of delivering services to customers
The benefits for providers and customers are many. By having sales and technical staff become certified, Marco gains access to partner programs that allow us to procure equipment at reduced prices and pass the savings along to our customers. Additionally, the certified sales professionals and service technicians gain access to training and industry-specific expertise that allows them to provide the best service possible.
Sales & Technical Certifications
Our sales reps, specialists and technicians can earn many different certifications, for many different vendors. There are specific tracks for sales and technicians, which allows any employee the flexibility to attend training that relates to their role and interests.
- Sales Professionals: Certification programs provide them with the knowledge base required to evaluate the needs of each client, select the best equipment and platforms to meet those needs and provide ongoing printer fleet management assistance.
- Service Technicians: Certification programs offer individual techs with the expertise required to diagnose operational issues with devices, repair equipment quickly the first time and even provide routine maintenance to help avoid future costly downtime.
Marco Certifications
Marco is proud to partner with some of the leading copier/printer manufacturers in the US to deliver the best printing equipment available to our customers. The copier/printer certifications from Canon, HP and Konica Minolta provide industry insight, product knowledge and service capabilities that enhance our ability to serve businesses and organizations of any size.
The following are just a few examples of the certifications our staff holds from our major vendor partners:
- Canon Factory-Trained and Certified Service Technicians
- Sharp Copier Factory-Trained and Certified Service Technicians
- HP Accredited Presales Professionals (APP) for Imaging & Printing Solutions
- Konica Minolta Copier Factory-Trained and Certified Service Technicians
- Lexmark Authorized Business Solutions Dealers (BSD) Distributors
The Marco Difference
At Marco, we take training seriously. We want our 460 certified systems engineers and technical representatives to be the most knowledgeable in the field, because your business depends on it. Our staff has the knowledge and expertise required to help your business analyze its copy and print requirements, select the multifunction devices to meet those needs and ensure that your copier/printer operates smoothly for years to come.
