September 27, 2017
Without the right fit, technology can interfere with business instead of making things easier. Make-a-Wish America trusted Mitel to connect their 120 nationwide locations with Hosted Unified Communications.
Make-a-Wish Needed a Solution
Make-a-Wish Foundation is a household name throughout the United States. This influential organization started 30 years ago as a grassroots organization in Arizona. Focused on enriching the experiences of kids with a life-threatening medical diagnosis, Make-a-Wish grants approximately one wish every 37 minutes.
To an organization like Make-a-Wish, being busy is a constant. Each wish granted requires behind the scenes coordination between families, volunteers, planners, donors and staff located across the US. With the amount of planning and coordination going into each wish, effective communication is essential.
The organization needed a way to seamlessly communicate among all branches in order to share information and increase collaboration. Dealing with inefficiencies and roadblocks pulled focus from what they were there to do: grant wishes.
Benefits of Hosted Unified Communications
Hosted Unified Communications (UCaaS) ensures all 120 Make-a-Wish locations use the same communication systems, regardless of the size of each local office. The organization accesses audio, web and video conferencing through MiCollab, providing the ability to share and collaborate anywhere, anytime. MiCloud keeps data accessible on any device, nationwide, while voice, email and IM are managed from a single screen.
In addition to being cost-effective, stable and easy to support, cloud communications allow the organization to set its own migration pace. This is especially useful during times of onboarding and coordinating staff training. Daniel Rivera, Manager of Technical Services at Make-a-Wish explains that UCaaS has “competitive pricing, better solutions, ease of use, maintenance; all of these things that make my life easier.”
For example, when a branch manager needs to communicate with someone at headquarters, they can check their contact's availability. If the person is in a meeting, there’s the option to use IM or voicemail. The capabilities of UCaaS give individuals more control and understanding of availability.
Can Hosted Unified Communications Help your Business or Organization?
Make-a-Wish found their ideal technology solution in Unified Communications. With this service, they don't just have an effective communication system, they have trusted, tech-savvy support.
Make-a-Wish America’s CIO Bill Baumbauch summed up their relationship with UCaaS best: “[It] allows us to collaborate much more effectively than we have in the past. We’re not doing technology for technology’s sake. It has to be something that really benefits our key goal of delivering wishes.” If you’re wondering how Hosted Unified Communications can benefit your organization, talk to one of our specialists.
