January 30, 2014
The advent of Managed Print Service (MPS) programs has helped businesses simplify their printer repair procedures. MPS programs not only help monitor printer performance, but also provide alerts when maintenance is necessary. This reduces printer downtime and improves performance and efficiency. MPS programs also help organizations streamline their types and models of printers, so they have a single contact for service requests.
Integrating MPS Into Your Business
As businesses move toward centrally integrated technology systems, larger and more efficient printers are installed to meet growing usage and capability demands. MPS providers can help you determine what type of equipment you need and streamline the equipment you already own, to suit your needs. Your MPS provider also has the experienced service technicians who have the expertise to fix a variety of technical problems on all types of printing equipment.
MPS programs also incorporate monitoring software to aid in the identification of issues and repair. Most printer manufacturers, HP and Canon for example, have software available, which your MPS provider can install. Your MPS provider will get notifications when regular maintenance service calls should be performed as well as when breakdowns occur and repairs are needed. These alerts can be addressed as soon as they come in, and if necessary, a service technician will be deployed to your location to fix the issue or repair damage.
Based on your specific MPS program, your provider may offer routine service visits and make repairs as needed. The ability to coordinate and consolidate printer repair services for your business from one provider ensures seamless integration and improved workflow.
Taking Steps to Simplify Printer Repair
Managed print services can be used to simplify printer repair through a series of steps. These include the following:
- Choosing one provider for your printers, rather than individual vendors will help reduce the length and number of service calls for your company.
- Schedule routine maintenance visits based on the manufacturer's recommendation and usage. Moving parts will be checked for wear and cleaned to reduce the occurrence of paper jams, and electronic components will be tested to ensure they are functioning correctly. MPS programs help identify problems before they magnify, thus reduce costly down-time for your company.
- Use error codes to identify potential problems when contacting your Managed Print Services provider.
- Implement a process for checking for simple solutions before contacting your MPS provider for repair services. For example, has the unit come unplugged, is there a paper jam, etc. Read our blog about 7 simple and common printer issues that can be easily solved.
- Improve, consolidate and simplify your printing processes through the use of Managed Print Service alerts and notifications. Within an MPS program you can count on regularly scheduled maintenance calls and fast attention to unexpected problems through the use of automatic alerts.
Managed Print Service providers can simplify printer repair to keep your equipment functioning at its prime capacity. Highly trained service technicians, on printers from Canon and HP for example, will ensure your printer fleet stays up and running smoothly. Plus, your provider will keep you up to date on the latest technical advances and solutions. Request a free Print Technology Assessment to determine how simplified printer repair can offer benefits for your business.
