October 2, 2023
Many small to midsize businesses (SMBs) have had to fundamentally change how they work in a very short period of time. It’s understandable that a few things got put on the back burner — typically phone systems, comprehensive collaboration tools, and AV equipment.
We heard from many of our clients about what would make things easier, and we put our heads together to see what we could do. And now, we’re pleased to announce that we’ve given our Unified Communications as a Service (UCaaS) a complete overhaul to make it much easier for SMBs to upgrade all of these tools in one go, and save a great deal of money at the same time.
What Is UnifiedCollaboration?
UnifiedCollaboration is our new UCaaS solution! We’ve upgraded the platform to Webex by Cisco. But beyond just the platform — which includes chat, video, voice, presence, and much more — our bundle deal will also offer additional updates to AV equipment, and everything will be managed by Marco and monitored 24/7!
Why Did We Switch to Webex by Cisco?
To be fair, many UCaaS tools look fairly similar. But sometimes little things have a way of adding up. Webex offers a few advantages that we like, and we think you will too: 
- Features 300+app integrations — like OneDrive, Microsoft Office, and Salesforce
- Includes a cloud-based phone system
- The platform works with desk phones, softphones, and a mobility app
- Makes add-ons, like connectivity, firewall, and more, much easier
- Offers a more seamless user experience with more flexibility
- The platform is easier to manage and add features and capabilities in the future
- It includes robust security, privacy, and data protection
- The platform also offers voice optimization, real-time translation, and custom layout options
UnifiedCollaboration Service Tiers
We don’t want any of our clients to have to pay for features they won’t use. So we’ve split our bundle deal into two different service tiers.
1. Webex App
This tier is designed for most small businesses with basic collaboration needs, and includes the following services:
- Calling
- Meeting rooms
- Messaging
- Contact center
- Meeting rooms
- File sharing
- Groups
2. Webex Suite
This tier is designed for businesses with advanced collaboration needs, and includes the following services:
- Calling
- Meeting rooms
- Messaging
- Slido (audience engagement tool)
- Events
- Webinars
- Optional contact center add-on
Why Webex for Your Contact Center?
Don’t take our word for it — Aragon Research recently named Webex Contact Center a leader in the Intelligent Contact Center category for the past four years.
In the following graphic, you’ll find Webex in the “magic quadrant,” at the very top right of the leader pack:
Benefits of Contact Center Solution
- Offers customers an omnichannel experience
- Allows customers to get quick answers 24/7 with AI-powered voice and chat virtual agents
- Optimizes customer service by collecting customer feedback through experience management surveys, delivered through text, e-mail, or IVR
- Provides a complete customer history, so agents are context-aware and have everything they
need to deliver exceptional experiences quickly - Removes background noise, so a customer will only hear the agent’s voice
- Includes remote agent support
- Offers agents more detailed information to help them wrap up calls quickly
- Offers agents a seamless desktop experience, with a single view for all outbound channels
Why Webex for Meetings?
Again, it’s the little things that really make a difference when you use these tools every day. Generally speaking, Webex makes it easier and more intuitive for meeting hosts or attendees to have a more seamless experience on the device that works best for them — in the office, at home, or on the go.
For example, you can transition to breakout sessions in just one click or tap, transfer a meeting from your desktop to your mobile phone using a QR code, and you can join a meeting from the road through Apple CarPlay.
And if your meeting room is notorious for unreliability, that’s about to change. Webex makes it easy to accommodate desk phones, headsets, room navigators, and all sorts of integrated AV equipment, including cameras, room kits, digital whiteboards, and microphones.
What’s Included in Marco’s UCaaS Management?
Have you needed the help of an AV technician lately? Then this probably goes without saying, but the typical client experience includes long wait times and a great big bill, with very little guarantee that you won’t have to go through this again soon.
Marco can manage all of your Webex and meeting room tools 24/7, so when something fails, we can discover it — and fix it — before you even know something’s amiss. You won’t have to worry about a nasty surprise just when a big meeting is about to start; instead, you can focus on the topic at hand. We’ll also take care of any user changes, maintenance, upgrades and patches, and security, and provide help desk support Monday–Friday, 8:00 to 5:00.
If you’d like 24/7 help desk support, that can also be arranged!
Our Mic Drop Moment
As your trusted technology provider, we feel like we must urge readers to NOT drop microphones in real life! But if this all sounds well and good, and you’re still shopping around, we might be able to save you quite a bit of time by adding a few mic-drop-worthy facts. 
See, even if you were to find a dedicated AV provider that offered a similar package deal at a similar price point, they probably couldn’t do what we do in terms of support. Today’s technology is interconnected, and often when an AV room component fails, the culprit may lurk elsewhere in the system. The only surefire way to get quick issue resolution is to go through a provider that can also troubleshoot connectivity issues and all the rest. With Marco managing your complete UCaaS solution, no matter what’s causing an issue, you’re covered.
And here’s mic drop number 2: As a Cisco Gold Partner, our experts can offer you the same or better management, service, and support that Cisco can, and at a competitive price point that’s hard to find anywhere else.
