February 9, 2015
As technology continues to quickly change and evolve, finding a reliable service provider becomes even more important. When your company searches for a technology services partner, it’s important to look for a company that:
- Understands the current and future trends of business technology
- Can accurately evaluate the needs of your business
- Has a commitment to excellence
At Marco, we believe we have the expertise to help businesses achieve their technology goals through sustainable plans that are tailored specifically to their needs. We don’t sell pre-packaged concepts or one-size-fits-all solutions. Our solutions are designed to address specific issues that impact your company. So, why should you consider Marco as a partner for your business technology?
The 3-Cs of Marco’s Success
When your business teams up with Marco as a technology service partner, you will benefit from the 3-Cs that drive our success. Our committed employees, convenient services and certified technicians make Marco a great choice.
Commitment
Marco is a 100% employee owned company, and has been since 1973. This creates benefits that extend beyond the walls of Marco’s office and into the relationship with your company.
When employees have a vested interest in the business, it creates a strong, personal interest in each and every project and customer. As company owners, Marco employees are engaged and committed to the success of every client, because success for you means success for them. According to our annual employee survey results, here is how our employees feel:
- 98% of employees take "Great Pride" in the work they do at Marco
- 93% of employees feel that they carry a lot of responsibility in the organization
- 92% of employees say that managers trust them to carry out their responsibilities without intensive oversight
- 87% of employees believe that working for Marco is more than just a job
Here is an infographic that shows how our people feel about employee ownership and why they truly love coming to work every day.
People who love what they do are more enjoyable to work with. The result of this passionate commitment is a customer service experience that can’t be beat. To make sure this commitment to excellence continues, Marco consistently surveys its clients to ensure that everyone is satisfied with their service. We’re proud to say that 91% of our customers would recommend our services to other businesses.
Convenience
Technology today changes more rapidly than ever before. If your business technology service partner isn’t capable of adapting to change and solving issues quickly, your business could suffer. Our full-time dispatchers and help-desk representatives maintain extremely high response rates. We are proud of our 98% live-call answer rate and our ability to remotely resolve 97% of performance issues, so we don’t have to interrupt operations in your office. We act quickly to minimize downtime and keep your business running smoothly.
We’ve also made it a priority to provide and enhance our online assistance. Currently, you can use our website to place a service call, request a technology assessment and order supplies. This way you can contact Marco when it is convenient for you, because your technology needs aren’t limited to traditional business hours.
Certification
Marco employs 460 certified systems engineers and technical representatives that carry the highest levels of technical certification available. We constantly strive to ensure that our employees are the brightest and most knowledgeable experts in their respective fields. From A+ Certified PC technicians and Citrix Certified administrators, to Cisco Advanced Telepresence and Konica Minolta Copier Factory-Trained & Certified technicians, there is an expert at Marco ready to help your company succeed.
Unbeatable Partnerships
Marco has spent a lot of time creating and fostering partnerships with some of the biggest brands in business IT. When your company comes to Marco for business technology solutions, you’ll have access to the experience and expertise of some of the world’s most respected brands. We have partnered with companies like Sharp and Crestron for audio/visual solutions, Canon, HP and Konica Minolta for document/print strategies and Mitel, Microsoft and Cisco for the most advanced voice and data platforms available.
To learn more about our products and services, request a free assessment of your business technology. Together we’ll work to identify your IT needs and any opportunities for improvement.
