Sourcewell Case Study: Galena School District
Getting a new VoIP phone system for Galena School District #120 wasn’t just a good idea, it was necessary. The old …
A field guide to the VOIP marketplace
There are two things that are obvious about the cloud-based VOIP (Voice Over Internet Protocol) market. It’s growin…
The Rule of Threes: What you should know about connectivity
When we visit a customer’s site to diagnose how their network and connectivity are working, we go in with three lis…
5 Connections You Can’t Make Without Reliable Telecom
Most employees don’t think about the telecom service that their company uses to keep them connected. It’s either up…
Effective Communication: 3 Ways to Avoid ‘We’ve Always Done it That Way’
When things go wrong or conflicts arise among coworkers, it’s easy to label it a “communication problem” and leave …
Effective business Communication Tools
Nearly every project begins and ends with communication. In fact, workplace communication functions as the foundati…
Office Productivity Linked to Business Communication Inefficiencies
Have you ever wondered how your employees spend their time while “on the clock”? I would say “in the office”, but t…
Know Your Business Goals & Build a Mitel Phone System to Support Them
Jeff Nolan, VP at Mitel, said in an interview I did with him last year (read the full interview here): “Businesses …
Protect Your Business with Recorded Customer Service Calls
It's important for any business regardless of industry to focus on two areas if they’re committed to growth and suc…