The Rule of Threes: What you should know about connectivity
When we visit a customer’s site to diagnose how their network and connectivity are working, we go in with three lis…
5 Connections You Can’t Make Without Reliable Telecom
Most employees don’t think about the telecom service that their company uses to keep them connected. It’s either up…
Effective Communication: 3 Ways to Avoid ‘We’ve Always Done it That Way’
When things go wrong or conflicts arise among coworkers, it’s easy to label it a “communication problem” and leave …
Effective business Communication Tools
Nearly every project begins and ends with communication. In fact, workplace communication functions as the foundati…
Office Productivity Linked to Business Communication Inefficiencies
Have you ever wondered how your employees spend their time while “on the clock”? I would say “in the office”, but t…
Know Your Business Goals & Build a Mitel Phone System to Support Them
Jeff Nolan, VP at Mitel, said in an interview I did with him last year (read the full interview here): “Businesses …
Protect Your Business with Recorded Customer Service Calls
It's important for any business regardless of industry to focus on two areas if they’re committed to growth and suc…
You've Selected Your Telephone System... Now What?
So you’ve compared products and made an informed decision – now what? While some telephone system providers might s…
Phone System Shift: Who Are You Going to Call?
At a recent tech insider conference I attended, a Microsoft leader announced the company’s plans to make a major mo…