The Problem
Complex and Manual Device Procurement Process
Imagine running a large-scale construction project. All your directors, managers, engineers, coordinators, and project managers need laptops. Simply buy some from BestBuy and ship them out, right? Not quite.
First, you need to tag the laptops as company property. Then ensure that all of the devices are configured with the required applications, security, and network settings so they're ready for the end users. Package additional items like company policies and support information. And will the laptops arrive on time all at once so that the project can move forward without delay? This process is referred to as device procurement.
Now, imagine running multiple large-scale construction projects at once. That was the case for one of our clients. Their deceive procurement process was extremely manual, leading to an overburdened IT team.
The Solution
Step #1 for Marco is always to ensure we fully understand the problem. We met with the client to discuss roadblocks and wish lists. After several meetings, we came up with a plan, leveraging our ACE Enterprise Device Orchestration services.
Customized Digital Hardware Catalog and Request Forms
ServiceNow is workflow management software used by many construction companies. As an experienced integration partner, Marco was able to create a digital catalog within ServiceNow that employees can use to find and request the hardware they need. This allows our client to achieve consistency across their teams — and even create device bundles for specific types of projects. Because we were able to integrate ServiceNow with Marco Insights Cloud, our client can be totally hands-off after approving the request. All updates in ServiceNow are also logged in their Marco account to ensure proper asset tracking. Not only does this consistency make selecting hardware easier, but it also simplifies maintenance and upgrades.
Automated Workflows for Order Fulfillment
No more loose email threads buried in inboxes. Now, our client’s IT team is automatically notified when an employee requests hardware. They can review and approve the request with just a few clicks which automatically triggers a device to be provisioned for the user and shipped within a day or two.
Expert Configuration Services
Our client’s IT team can also bypass the configuration process — a step that previously took up a lot of their time. With Marco handling all asset tagging, box inserts, and Autopilot enrollment, our client can focus on more strategic IT initiatives.
Fast Sourcing and Shipping
By warehousing devices, Marco can quickly source and ship hardware as soon as the next day. Plus, we automatically update IT Asset Management (ITAM) records upon fulfillment, ensuring accurate tracking of assets.
The Process
Before we implemented our plan we were sure to lay the foundation for success.
Testing and Quality Assurance
- Developed test cases covering all workflow paths
- Completed user acceptance testing (UAT) to validate workflows
- Conducted performance testing to ensure the new workflows did not degrade ServiceNow performance
Training and Documentation
- Conducted training sessions for IT staff on the new workflows and features
- Prepared training materials for end-users to ensure a smooth transition
The Result
More than anything, this allows our client to focus more on growing their business. The less they’re dealing with complex device procurement, the more they’re actually completing projects. By partnering with Marco, our client saw:- Increased efficiency: Automated workflows reduce manual intervention, resulting in faster processing and fulfillment of hardware requests.
- Improved user experience: The intuitive hardware catalog and streamlined request process enhance the overall user experience for employees.
- Accurate asset management: Automated ITAM record updates ensure accurate tracking and management of assets.
- Real-time updates: Our integration work provides real-time updates on order status, improving transparency, and communication.
Get a Technology Assessment for Yourself
Leveling up your business starts with uncovering hidden inefficiencies. Marco offers a lot of technology solutions, but what works for one business might not work for another. Start your success story with an assessment at Marco.
