Customer Surveys
We have consistently been sending out monthly surveys and measuring the results since 1994 to make sure we're doing everything we can to keep our customers happy.
Quality Assurance
We use Lean continuous improvement principles to keep us focused on working smarter.
Quick Response
Our full-time dispatchers and support desk representatives consistently maintain a 95% live call answer rate and resolve 97% of service issues remotely. We use real-time GPS technology to determine which resource is closest to your location when on-site service is needed.
Live Monitoring
We continuously monitor our ticket activities, live-call answer rates and how many client services professionals are available in the queue. We use these real-time metrics to ensure your questions and issues are given the highest priority and resolved quickly.
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When It Comes To Forward Thinking, Green Is The New Black.
At Marco, we're all about going green. Because it's not just better for the environment, it's better for our bottom line. So, we've adopted a host of energy-efficient technologies and environmentally smart policies that help lead our employees, customers and communities to a more sustainable future.
Recycle cardboard, metal, paper, plastic and cans
We started recycling cardboard in 1987 and from there our recycling program just kept expanding. Today you'll find recycling bins throughout our building for easy disposal of paper, plastic and cans. We also recycle computers and the metal from outdated copy machines.
Recycle toner cartridges
In addition to recycling our own copier/printer toner cartridges, we invite our customers to participate in our vendor recycling programs as well. Customers can send their used toner cartridges directly to our vendors or to Marco for recycling.
Energy efficient heating/air conditioning unit
Our heating and air conditioning systems include programmable thermostats that help us reduce energy on nights and weekends. And our corporate office is home to an energy-efficient Mitsubishi HVAC system.
Energy-saving lighting
We use an energy-efficient Lutron lighting system throughout our corporate headquarters.
Partnership with "green vendors"
We're proud to partner with other vendors and manufacturers — such as, Konica Minolta, HP and Mitel — who incorporate green initiatives into their business plans.
Electronic document management
We scan and digitally store our documents to reduce paper and save on storage space.
Fuel efficient vehicles
To reduce gas consumption, we've converted the majority of our delivery and service vehicles to fuel-efficient minivans and cars and diesel sprinters and trucks.
Healthy office environment
Marco partners with a cleaning service that uses only non-toxic cleaning products.
Server utilization
Because servers take up space and use a sizable amount of power, we've virtualized our servers and reduced the number by 80% to save on natural resources and reduce energy costs.
We Make the Best Connections
With so many possible partnerships you could make, where do you start when choosing a technology provider? With Marco, you’re connected to not only an industry-leading technology company, but the best technology businesses in the industry. And they mean business.
Our connections ensure you receive the best fit for your unique technology needs. We consider your technology a long-term investment, so we want our partners to be long-term too. Who do we choose in this competitive field? Only tier-one companies with proven reputations and products. Companies that will still be here three, five and ten years from now.
We've done our homework and have created the best vendor partnerships in the industry, so your technology will take your business to the next level and beyond.
Music to Your Ears, Beauty to Your Eyes
- Toshiba
- Sharp
- Liberty Wire & Cable
- Panasonic
- Tightrope Media Systems
- March Network
- Extron
- Crestron
- Poly | Registered Partner
Be a Printing Powerhouse
- Toshiba
- Sharp
- GoldFax
- Lexmark
- HP
- Entrust Datacard
- HP | Premier Partner First Managed Print Specialist
- ecoprintQ
- Kyocera
- ECi FMAudit
- Konica Minolta
- Canon Authorized Dealer
- CIG
- Zebra
- EFI Fiery | Platinum Partner
Let’s Get Organized
- M-Files
- Highland
- PSIGEN Software Inc.
Your IT Should Be Well-Managed
- iPro | Certified Reseller
- Cisco Partner | Gold Integrator
- Hewlett Packard Enterprise
- Dell Technologies Gold Partner
- FRSecure Information Security Experts
- March Networks
- Microsoft Partners
- Barracuda
- Cisco | Meraki
- Perch
- CrowdStrike
Can You Hear Me Now?
Keep it Safe and Stored
- Ingram Micro
- Microsoft Azure
- Microsoft Partner
- Dell Technologies | Gold Partner
- VM Ware | Enterprise Partner
- Trend Micro
- Tech Data
- Cisco Partner | Gold Integrator
- Brocade
- Cologix
- Barracuda
- Aruba | A Hewlett Packard Enterprise Company
- Hewlett Packard Enterprise
- Cisco Meraki
- F5, Inc.
Internet Connectivity Isn’t Down
- Comcast Business
- Consolidated Communications | Authorized Agent
- Lumen | Channel Partner
- Arvig | Authorized Channel Partner
- ACC Business | Authorized Agent
Need Help?
The best way to get a solid return on your investment begins with choosing the right technology and technology partner. Contact us to simplify your search.
