FAQs About Managed IT Services

Cyber criminals are increasingly exploiting small to mid-sized businesses and nonprofits, and making millions of dollars in the process. With Marco’s AmplifyIT, you can rest easy knowing our security experts have your back. 

We'll help your organization meet the National Institute of Standards and Technology cybersecurity framework (NIST CSF) to identify risks, protect your environment and respond to any potential threats. And if you're ever attacked, our experts will help you recover.

Marco has completed a SOC 2 Type 2 examination of its Managed IT Services based on the Trust Services Criteria relevant to security, availability and confidentiality. This demonstrates our ongoing commitment to security and clear assurances of system controls to protect and serve managed service clients. 

Many of our customers are curious about this comparison. Here’s a basic rundown of break/fix versus Managed IT Services: Break/fix is a model where solutions to IT problems are figured out after a problem has already occurred. If you’ve ever discovered a broken piece of business technology and worked to solve it, you’ve experience break fixing. In other words, break/fixing is a reactive way of managing IT needs.

On the other hand, the Managed IT model is a proactive approach to business IT. With the use of 24/7 monitoring, Managed IT makes it possible to find small issues before they become problems. Instead of waiting for something to break, Managed IT figures out what areas are vulnerable and fixes them before a large problem occurs.

Absolutely – if you work with the right help desk. When it comes to outsourcing IT, the quality of your provider’s help desk is going to have a large impact on your experience. IT help desk support is meant to assist your end users with whatever problems they come across, and they want support that is kind, effective and prompt. Before you select a Managed IT Services provider, take a long look at their help desk offering.

Our Managed IT customers receive a bi-annual business review – we call it the Client Business Review. During this review, you meet with your technology advisor to go over the details of your service. We bring all of the data, performance analytics and ticketing information, discuss your business goals and assess anything that is or isn’t working. Businesses that partner with Marco always have a clear vision of how their business is benefiting.

Here at Marco, we work with small, medium and enterprise organizations alike. Because of how we’ve structured our service offering, we’re able to scale the service to meet any level of need. Whether you’re a small business with no IT person, a medium business with a single, overwhelmed IT manager, an enterprise organization looking to outsource the day-to-day help desk functions or anything in-between, you can contact a Marco rep to find out if Managed IT will benefit your business.

With the growing popularity of Managed IT Services, it should be no surprise that there are multiple options for businesses looking to purchase and consume these services. Understanding a provider’s pricing model will clue you into how you’ll pay for the service as well as how the service will be available to you.

Our Managed IT Services are priced per user. By pricing per user, our customers always know how much they’ll be investing in their service, and they know when the price will change — based on when their number of users change. By pricing per user, businesses can also easily budget for growth.

We offer a comprehensive approach to Managed IT that can be as complex or simple as our customers require. We have a proven track record of delivering high-quality service that exceeds expectations. In fact, 90 percent of our customers say they would recommend our Managed Services.

Because IT is our expertise area, we’re able to stay on the leading edge of new technology and IT regulatory changes across all of the industries we serve. With 650+ experts and technicians at Marco, our team is capable of determining which technologies would be beneficial to your business and which ones won’t have much of an impact.

We make a determined effort to seek out customer feedback – we’ve even built out a Managed IT Advisory Council to ensure customer service always remains a top priority.