Managed Services
Your business already has its own unique success story, or it wouldn’t be here. We’ll get to know what makes your team exceptional so we can take your story further. Tell us what you’d like more of (and less of), and we’ll use our nerd powers to make it happen!
Because we’re a comprehensive provider, no matter what’s causing a problem, our expert techs can fix it. But what our clients tend to like most is the relationship we provide. When you partner with us, we’ll watch your back, advocate for you, and help you gain a competitive edge.
- Expect simple, predictable, and affordable pricing
- Get 650 US-based certified systems engineers and technical reps at your beck and call
- Enjoy 24/7 monitoring and proactive maintenance so your tools will be ready to go when you need them
- Protect your business with recommendations in line with the NIST Cybersecurity Framework
Our Services
Eliminate unnecessary infrastructure expenses while we keep your systems up and running and reduce risk throughout your organization.
- Our US-based professional help desk maintains a 95% live call answer rate and resolves 95% of network service issues remotely
- We’ll monitor and manage your systems 24/7
- Our security-focused services are architected on NIST Cybersecurity Framework
- We’ve successfully completed a SOC 2 Type 2 examination for our Managed IT services
Save up to 30% on print costs while improving productivity and security, and reducing workplace frustration.
- Print security services — including unique passwords at setup, secure decommissioning, and a print security assessment — are included as part of our regular offering
- Our print management software allows us to resolve most issues before they cause a disruption
- Automate supply ordering while you reduce your vulnerability to office supply scams
- Take advantage of our years of experience helping clients in the legal, healthcare, government, and manufacturing sectors
Maximize uptime while you reduce cost with the communication technology that will serve your organization best.
- Service, troubleshooting, monitoring, and maintenance are included
- We’ll promptly apply any upgrades and patches to make sure your system is always up-to-date
- Our user-friendly portal makes it easy to add or remove users
- We’ll provide end-user training as needed so your IT team can focus on other things
Marco’s Managed Services in Action
We work hard to bring clients quick wins, but our 30-year history with full-service law firm Quinlivan & Hughes highlights the value of our long-term partnerships.
The short version: A few select managed services helped the firm devote more attention to clients, and so it grew quickly. Of course, with growth comes additional challenges, so the team eventually asked us if we could also help with strategic planning.
The result? Quinlivan & Hughes were able to open a second office location in 2021, and the firm is still growing!
Which Service Would Serve You Best?
Managed services in one area often bring unexpected benefits to other areas of your business. For example, managed print is an excellent way to free up IT time. Some organizations choose to get a Marco Technology Assessment to see where their dollars would be best spent. But you’re also welcome to chat with an expert at any time.