Marco Reinvents Its Unified Communications Offering

ST. CLOUD, MINN., OCT. 2, 2023 – Marco Technologies announced today that it made several strategic updates to its Unified Communications as a Service (UCaaS) offering to improve the user experience and allow more integrations, while remaining at a competitive price point. Its new offering also comes with a new name: UnifiedCollaboration with Webex by Cisco. 

There are a few features that promise to make this new offering fundamentally different from its predecessor: 

• UnifiedCollaboration’s platform is Webex by Cisco, a robust platform that includes voice calling, meetings, contact center, file share, and groups
• With over 300 app integrations, like OneDrive, Microsoft Office, and Salesforce, users enjoy a more seamless experience
• This solution allows for more flexibility and can accommodate desk phones, softphones, and a mobile app
• Robust security, privacy, and data protection are already built into the platform
• End users can take advantage of advanced features like voice optimization, real-time translation, and custom layout options
• Marco can provide additional assistance as needed with connectivity, meeting room kits, webinar and contact center capabilities, firewalls, and more

Solutions Manager, Christopher Darr states: 

“As a comprehensive business technology provider, we know that one frequent pain point small to midsize organizations face is that technology is interconnected; one point of failure can be extremely disruptive. Our managed IT and managed print services offerings are designed to offer a more holistic solution, so no matter what’s causing the problem, we’re able to (and responsible for) resolving it. Over the last three years, as more businesses are empowering hybrid and remote work, we saw a real need to offer a similar, one-and-done solution for phone systems, meeting rooms, and collaboration tools.” 

Marco Technologies first achieved Cisco Certified Gold Partner status in 2020, after undergoing an extensive audit process of compliance, personnel, specialization, and support requirements. This rare certification puts Marco in an elite national group of providers and validates its expertise and capabilities to serve major markets nationwide.

Clay Ostlund, Marco’s Chief Revenue Officer, adds: 

“We’ve always understood the power of vendor relationships at Marco. And it’s one of the pillars of our Gold Standard Culture for a reason. Our team has worked very hard to become a Cisco Certified Gold Partner — it takes quite a bit of time and effort to demonstrate that you can provide the same or better level of service as the original developer or manufacturer. I’m exceptionally proud of the entire Marco team, and I’m delighted at what UnifiedCollaboration will mean for our clients.” 

About Marco

Marco is one of the top integrated business technology providers in the country, with offices in 12 states, serving clients nationally. Marco specializes in managed IT and security services, print and document management solutions, and managed voice services. Marco’s technology experts break down complex solutions into simple terms to position your business for success. Learn more at marconet.com.