February 21, 2019
We typically think of communication as the words we speak and hear, but in reality, just about everything we do is a form of communication. From facial expressions and tone of voice to hand gestures, we use much more than words to communicate. Luckily, our brains combine all types of communication in one central place so we can sort through it and prioritize what's most important.
How Does UCaaS Work & Why Does It Matter?
Unified Communications as a Service (UCaaS) works a lot like your brain. It collects all the ways that people - customers, coworkers, etc. - communicate with you and puts them into one, easily accessible place. It allows you to spend your energy on the actual messages rather than trying to figure out where all the pieces are.
The links between good communication and productivity are well-established. Effective communication can also reduce turnover, absenteeism, conflict and grievances.
Collaboration is a strong factor for your businesses’ continued success. As Tammy Erickson wrote in the Harvard Business Review, “The frontier of human productive capacity today is the power of extended collaboration - the ability to work together beyond the scope of small groups.” The reason people talk about UCaaS so frequently is because of the growing number of ways employees are using it to extend their collaboration - across the hall, across the company and across the globe. As a collaboration technology, UCaaS has a place in today's successful organizations.
When you look at implementing UCaaS, here are some of the technologies and trends to consider...
1. Instant Messaging
The rise of instant messaging is a great example of how technology has changed the workplace. More urgent and less permanent than an email, instant messaging is the preferred method of communication when employees simply need a quick answer so they can get on with their work. It’s also a preferred method of communication among Millennials. If your email inbox is clogged with to-do items, instant messaging can be a great way to communicate without the clutter.
2. Real-Time Dynamic Presence
If you have ever struggled to find the right person to answer your question - or a customer's question - dynamic presence could be your new best friend. It tells you who is online and if they are on the phone, out to lunch or available for a quick chat. With dynamic presence, it's easier to catch people between meetings and get the answers you need; it makes communication streamlined and efficient.
3. Screen Sharing
Screen sharing capabilities are a great way to support technology communication in the workplace. With screen sharing, employees can share what they've found with the whole team with a simple invitation. It's possible to solve issues and clarify ideas in a few minutes and then get back to work. This is where the collaboration productivity multiplier effect kicks in. Now, instead of just being more effective as a single employee, those you shared your screen with know a new, time-saving shortcut as well.
4. Single Phone
Many of us have more than one phone. Often we have a phone on our desk, a personal mobile phone and maybe a business mobile phone as well. UCaaS can combine all of your phones into one app and one phone number. Your customers, your coworkers and even your family will only need to remember one number and it will always look like you are calling from your business phone. UCaaS intelligently routes all phone calls to the phone in your hand.
5. Video Integration
Informal meetings are becoming more common and people are beginning to understand how much more effective they can be. A short meeting where actual work gets done is also good for morale. UCaaS can use the previously mentioned tools plus video to allow more productive meetings to happen in less time. You can see who is in their office, send them all an instant message telling them to join a web conference, and suddenly everyone is face to face talking and instant messaging their ideas. All of these participants could be in the same building but they could also be working from home, working in another state or working from the airport.
UCaaS unifies more than just communication; it unifies people. Let us help implement these trends in UCaaS and make your communication more effective and efficient.
